We at Globaliway give preference to customer support. Globaliway technical staffs can be reached for support anytime. We work 24 X 7. Our support will be available to service you right from solving any issues to visit any features and functions of control panels. We assist you to clearing your doubts regarding web hosting plans. We have different support channels like email, live chat, creating support ticket and by phone. Immediate action will be taken once we receive any query. We have different departments and the particular query will be passed on to that department and solved at the earliest. It would be easier for us to sort out the issue if all details are mentioned clearly in your ticket creation mail.
Inorder to give the best web hosting support we have a set of resources. Our main aim is to give full satisfaction to our clients. But our only request to clients is to explain their problem clearly and in concise manner with all the needed details. Once the questions are clearer it is easy for us to reply you faster. If the questions has less details and confused state means it takes time for us to understand and reply. Even if you are not familiar with language and do not how to type, it’s not a problem we can assist if you mention your id no and attach the screen shot for the same. Kindly mention your domain name in all contacts that you come across.
Online documentation and Tutorials:
We have online tutorials in our website about the various features of hosting account and you can have an in-depth knowledge via step by step explanation of hosting related features. We also have lot of scripts and script installation tutorials. We encourage feedback from your side like general comments, or want of any particular tutorial.
Video Tutorials:
We have video tutorials to make easier for the clients to administer web hosting. We are equipped with nearly 25 movies visually revealing the working of control panel features. It has more reach than the tutorials. Clients can learn more visually when compared to text tutorials.
Support tickets:
It is the most efficient way to handle support inquiries. You can have threaded history of the issue when contacted through support ticket. This history is not available in phone, chatting or email contact. Support ticket can be accessed by all staffs while emails and other modes can be accessed only by a particular person. We can have a group discussion and can involve all staffs in that particular issue. More than sending a message we do call you back and know your experience about our service. Support tickets can be created by login to www.iwaysupport.com and login your account. Once the message is written simply click add. Your query has been sent and we will contact you with assistance.
Live chat:
You can find our Live chat operators 24 hrs online. They are to answer any nontechnical queries on real time. Mostly sales calls are being encouraged in Live chat. Live chat staffs get their call in random basis. We have both technical and non technical staffs in our Live chat. Hence it is better to create a support ticket through the control panel in case of any technical queries. `We can solve your issue by providing appropriate quality support.
Telephone contact:
In case of emergency you can contact us over the phone. It is better to have all the details by your side before calling us. Once you have all the account details in advance your queries will be solved faster. As a hosting provider we are here to provide a complete solution and customer service. The services we provide are faster and prompt to the customer entire satisfaction.
